The Connecticut Airport Authority and Travelers Aid has announced that in October, Travelers Aid International began serving the passengers of Bradley International Airport as the operator of the guest service volunteer program at the airport.
Travelers Aid now operates the Information Center in Terminal A on the lower level, which is the baggage claim level. There are currently 45 volunteers, and Travelers Aid will be recruiting additional volunteers to better serve the airport’s passengers. The center’s current hours are from 8 a.m. to 8 p.m., seven days a week.
Mary Kate Doherty, an experienced volunteer manager, has been retained by Travelers Aid to manage and expand the program.
“We are excited about this opportunity to serve Bradley’s travelers, and we will work with the airport to improve guest relations.
“We value our passengers and we are always looking for ways to enhance their travel experience at Bradley International Airport,” said Kevin A. Dillon, A.A.E., Executive Director of the Connecticut Airport Authority. “Travelers Aid brings a wealth of experience and expertise to Bradley Airport and we look forward to bringing an even higher level of customer service to Bradley passengers together.”
Some of the changes include expanded hours at the Information Center and an increased presence of volunteers at the center and other locations within the terminal.
Bradley International Airport will be the 18th airport in the Travelers Aid Transportation Network, which had consisted of 17 U.S. airports, four North American railroad stations and a cruise terminal.
For those interested in learning more about volunteer opportunities, please contact Doherty at 860-500-8582 or atmarykate@travelersaid.org.